Employee Data Dispute Process

Employee Data Dispute Process 

Step 1: Access Your Account

• Login

Step 2: Locate the Verification

• From your dashboard, locate the verification with inaccurate data

• Click the ellipsis and click Submit Data Dispute

• If your Former Employer is partnered with Verifent, proceed to Step 3

• If your Former Employer is not partnered with Verifent, proceed to Step 7

Step 3: Dispute Details

• Enter the details and click Submit Dispute

Important Note: The data dispute will be submitted to the employer. Please monitor your email to ensure you do not miss important updates regarding your Data Dispute.

Step 4: Dispute Updates

• You will receive an email notification when the employer has responded. Click the login link to access your account and review the dispute updates.

Step 5: Review the Dispute

• Locate the verification by searching for the tracking number.

• Click the ellipsis next to the verification and click Review Data Dispute

• Are you satisfied with the Employer’s response and/or action?

• If you agree, click Yes, this dispute is resolved. This will close the dispute.

• If you disagree, click No, I would like to respond 

• If you have agreed to the response by the Employer, click ‘Yes’ to confirm or ‘No’ to send a message to the Employer.

• If you disagreed with the Employer’s response and/or action, enter the message you would like to send the Employer and click Send

• To send a message and close the dispute, check the box highlighted in blue below indicating this, and click Send

• Once the dispute has been submitted, a cover sheet stating the verification has been disputed will be included.

Step 6: Dispute Resolved/Closed

• Communication exchanged will be included in the final report

Important Note: If your Former Employer is partnered with Verifent you are done!

Step 7: Employer is Not Partnered with Verifent

• Complete the Data Dispute form and click Submit Dispute

• Your dispute has been submitted to Verifent’s Dispute Resolution team. They will confirm receipt and reach out to the Employer on your behalf. 

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Your dispute has been successfully submitted. Please monitor your email for important updates.