Using Two-Factor Authentication
To help protect your data, Verifent requires two-factor authentication for all users. The options below are available to keep your information secure.
Access Your Account
1. Login
2. Enter your username. This is typically your email address.
3. Enter your password and click ‘Sign in’.
4. If you do not have an account, click ‘Sign Up’.
Available Options
• A code will be sent to the email address associated with the account each time you login.
• Proceed to Option 1 if you prefer this method.
Authenticator (app)
• A code will be available in the authenticator app you download using the QR code provided.
• Proceed to Option 2 if you prefer this method.
One-Time Support code
• A code is sent to Customer Support and requires you to contact them to retrieve it.
• Proceed to Option 3 if you prefer this method.
Recovery Codes
• Ten unique, one-time use codes available only if Email or Authenticator have been selected.
• These are only presented once and must be saved for future use.
Option 1: Email
1. Choose Email from the drop-down menu.
2. Click ‘Save 2FA Setting & Continue’.
3. Locate the code sent to your email address.
4. Enter the code and click ‘Save 2FA Setting & Continue’.
• Request a code by email again.
• Request a one-time support code.
• Enter an unused recovery code.
Option 2: Authenticator
1. Choose Authenticator from the drop-down menu.
2. Scan the QR code using the camera on your mobile device or use the setup key available to manually enter the account into an existing authenticator app.
3. Follow the instructions on your mobile device to download or save the account to the authenticator app.
4. Enter the code from the authenticator app and click ‘Save 2FA Setting & Continue’.
• Save these for future use. Verifent does not have access to them.
• The authenticator settings have been saved and access has been confirmed.
6. Enter a new code from the authenticator app to access your account.
• Select Remember this machine to stay signed in for 30 days without requesting a new code.
7. Click Verify Code.
• Request a code by email.
• Request a one-time support code.
• Enter an unused recovery code.
Option 3: One-Time Support Code
1. Choose One-Time Support code from the drop-down menu.
2. Click Save 2FA Setting & Continue.
• Reach out via the chat located at the bottom of your screen to request your code.
• Important Note: The code is only valid for 15 minutes.
4. Enter the code and click Save 2FA Setting & Continue.