Trouble Viewing Your Completed Verification

Trouble Viewing Your Completed Verification

If you are encountering issues viewing a completed verification. Try the common troubleshooting solutions below. You must have the latest version of Adobe Reader downloaded to view the PDF. 

Solution 1: PDF Reader

• Ensure your PDF reader is operating the latest version.

• Download a different PDF reader. Adobe Reader is recommended.

Solution 2: Web Browser

• Ensure your web browser is up to date.

• Try a different web browser.

      • Google Chrome is recommended.

     • Internet Explorer is no longer supported.

     • Clear your cache and/or cookies

Solution 3: Device

• Use a different computer or device.

• Check system settings that may be blocking access to the PDF.

Solution 4: IT

• Contact your IT department to check for security measures in place that may be preventing you from downloading/viewing the PDF.